Thursday, January 30, 2020
Strategic management Essay Example for Free
Strategic management Essay Introduction Preparing an effective case analysis In most strategic management courses, cases are used extensively as a teaching tool. 1 A key reason is that cases provide active learners with opportunities to use the strategic management process to identify and solve organisational problems. Thus, by analysing situations that are described in cases and presenting the results, active learners (that is, students) become skilled at effectively using the tools, techniques and concepts that combine to form the strategic management process. The cases that follow are concerned with actual companies. Presented within the cases are problems and situations that managers and those with whom they work must analyse and resolve. As you will see, a strategic management case can focus on an entire industry, a single organisation or a business unit of a large, diversified firm. The strategic management issues facing not-for-profit organisations also can be examined using the case analysis method. Basically, the case analysis method calls for a careful diagnosis of an organizationââ¬â¢s current conditions (as manifested by its external and internal environments) so that appropriate strategic actions can be recommended in light of the firmââ¬â¢s strategic intent and strategic mission. Strategic actions are taken to develop and then use a firmââ¬â¢s core competencies to select and implement different strategies, including business-level, corporatelevel, acquisition and restructuring, international and cooperative strategies. Thus, appropriate strategic actions help the firm to survive in the long run as it creates and uses competitive advantages as the foundation for achieving strategic competitiveness and earning above-average returns. The case method that we are recommending to you has a rich heritage as a pedagogical approach to the study and understanding of managerial effectiveness. 2 As an active learner, your preparation is critical to successful use of the case analysis method. Without careful study and analysis, active learners lack the insights required to participate fully in the discussion of a firmââ¬â¢s situation and the strategic actions that are appropriate. Instructors adopt different approaches in their application of the case analysis method. Some require active learners/students to use a specific analytical procedure to examine an organisation; others provide less structure, expecting students to learn by developing their own unique analytical method. Still other instructors believe that a moderately structured framework should be used to analyse a firmââ¬â¢s situation and make appropriate recommendations. Your lecturer or tutor will determine the specific approach you take. The approach we are presenting to you is a moderately structured framework. We divide our discussion of a moderately structured case analysis method framework into four sections. First, we describe the importance of understanding the skills active learners can acquire through effective use of the case analysis method. In the second section, we provide you with a process-oriented framework. This framework can be of value in your efforts to analyse cases and then present the results of your work. Using this framework in a classroom setting yields valuable experiences that can, in turn, help you to successfully complete assignments that you will receive from your employer. The third section is where we describe briefly what you can expect to occur during in-class case discussions. As this description shows, the relationship and interactions between instructors and active learners/students during case discussions are different than they are during lectures. In the final section, we Introduction Preparing an effective case analysis present a moderately structured framework that we believe can help you to prepare effective oral and written presentations. Written and oral communication skills also are valued highly in many organisational settings; hence, their development today can serve you well in the future. Skills gained through use of the case analysis method. The case analysis method is based on a philosophy that combines knowledge acquisition with significant involvement from students as active learners. In the words of Alfred North Whitehead, this philosophy ââ¬Ërejects the doctrine that students had first learned passively, and then, having learned should apply knowledgeââ¬â¢. 3 In contrast to this philosophy, the case analysis method is based on principles that were elaborated upon by John Dewey: Only by wrestling with the conditions of this problem at hand, seeking and finding his own way out, does [the student] think If he cannot devise his own solution (not, of course, in isolation, but in correspondence with the teacher and other pupils) and find his own way out he will not learn, not even if he can recite some correct answer with a hundred percent accuracy. 4 The case analysis method brings reality into the classroom. When developed and presented effectively, with rich and interesting detail, cases keep conceptual discussions grounded in reality. Experience shows that simple fictional accounts of situations and collections of actual organisational data and articles from public sources are not as effective for learning as fully developed cases. A comprehensive case presents you with a partial clinical study of a real-life situation that faced managers as well as other stakeholders, including employees. A case presented in narrative form provides motivation for involvement with and analysis of a specific situation. By framing alternative strategic actions and by confronting the complexity and ambiguity of the practical world, case analysis provides extraordinary power for your involvement with a personal learning experience. Some of the potential consequences of using the case method are summarised in Exhibit 1. As Exhibit 1 suggests, the case analysis method can assist active learners in the development of their analytical and judgement skills. Case analysis also helps you learn how to ask the right questions. By this we mean questions that focus on the core strategic issues that are included in a case. Active learners/students with managerial aspirations can improve their ability to identify underlying problems rather than focusing on superficial symptoms as they develop skills at asking probing yet appropriate questions. The collection of cases your instructor chooses to assign can expose you to a wide variety of organisations and decision situations. This approach vicariously broadens your experience base and provides insights into many types of managerial situations, tasks and responsibilities. Such indirect experience can help you to make a more informed career decision about the industry and managerial situation you believe will prove to be challenging and satisfying. Finally, experience in analysing cases definitely enhances your problemsolving skills, and research indicates that the case method for this class is better than the lecture method. 5 Furthermore, when your instructor requires oral and written presentations, your communication skills will be honed through use of the case method. Of course, these added skills depend on your preparation as C-4 Exhibit 1 | Consequences of student involvement with the case method 1 Case analysis requires students to practise important managerial skillsââ¬âdiagnosing, making decisions, observing, listening and persuadingââ¬âwhile preparing for a case discussion. 2 Cases require students to relate analysis and action, to develop realistic and concrete actions despite the complexity and partial knowledge characterising the situation being studied. 3 Students must confront the intractability of realityââ¬âcomplete with absence of needed information, an imbalance between needs and available resources, and conflicts among competing objectives. 4 Students develop a general managerial point of viewââ¬âwhere responsibility is sensitive to action in a diverse environmental context. Source: C. C. Lundberg and C. Enz, 1993, ââ¬ËA framework for student case preparationââ¬â¢, Case Research Journal, 13 (Summer), p. 134. Introduction Preparing an effective case analysis well as your instructorââ¬â¢s facilitation of learning. However, the primary responsibility for learning is yours. The quality of case discussion is generally acknowledged to require, at a minimum, a thorough mastery of case facts and some independent analysis of them. The case method therefore first requires that you read and think carefully about each case. Additional comments about the preparation you should complete to successfully discuss a case appear in the next section. Student preparation for case discussion If you are inexperienced with the case method, you may need to alter your study habits. A lecture-oriented course may not require you to do intensive preparation for each class period. In such a course, you have the latitude to work through assigned readings and review lecture notes according to your own schedule. However, an assigned case requires significant and conscientious preparation before class. Without it, you will be unable to contribute meaningfully to in-class discussion. Therefore, careful reading and thinking about case facts, as well as reasoned analyses and the development of alternative solutions to case problems, are essential. Recommended alternatives should flow logically from core problems identified through study of the case. Exhibit 2 shows a set of steps that can help you to familiarise yourself with a case, identify problems and propose strategic actions that increase the probability that a firm will achieve strategic competitiveness and earn above-average returns. C-5 Exhibit 2 | An effective case analysis process Step 1: Gaining familiarity a. In general ââ¬â determine who, what, how, where and when (the critical facts of the case). b. In detail ââ¬â identify the places, persons, activities and contexts of the situation. c. Step 2: Recognising symptoms Recognise the degree of certainty/uncertainty of acquired information. a. List all indicators (including stated ââ¬Ëproblemsââ¬â¢) that something is not as expected or as desired. b. Ensure that symptoms are not assumed to be the problem (symptoms should lead to identification of the problem). Step 3: Identifying goals a. Identify critical statements by major parties (e. g. people, groups, the work unit, etc. ). b. List all goals of the major parties that exist or can be reasonably inferred. Step 4: Conducting the analysis a. Decide which ideas, models and theories seem useful. b. Apply these conceptual tools to the situation. c. Step 5: Making the diagnosis As new information is revealed, cycle back to sub-steps (a) and (b). a. Identify predicaments (goal inconsistencies). b. Identify c. Step 6: Doing the action planning c. problems (discrepancies between goals and performance). Prioritise predicaments/problems regarding timing, importance, etc. a. Specify and prioritise the criteria used to choose action alternatives. b. Discover or invent feasible action alternatives. Examine the probable consequences of action alternatives. d. Select a course of action. e. Design an implementation plan/schedule. f. Create a plan for assessing the action to be implemented. Source: C. C. Lundberg and C. Enz, 1993, ââ¬ËA framework for student case preparationââ¬â¢, Case Research Journal, 13 (Summer), p. 144. Introduction Preparing an effective case analysis Gaining familiarity Identifying goals The third step of effective case analysis calls for you to identify the goals of the major organisations, business units and/or individuals in a case. As appropriate, you should also identify each firmââ¬â¢s strategic intent and strategic mission. Typically, these direction-setting statements (goals, strategic intents and strategic missions) are derived from comments made by central characters in the organisation, business unit or top management team as described in the case and/or from public documents (for example, an annual report). Completing this step successfully can sometimes be difficult. Nonetheless, the outcomes you attain from this step are essential to an effective case analysis because identifying goals, intent and mission helps you to clarify the major problems featured in a case and to evaluate alternative solutions to those problems. Directionsetting statements are not always stated publicly or prepared in written format. When this occurs, you must infer goals from other available factual data and information. C-6 The first step of an effective case analysis process calls for you to become familiar with the facts featured in the case and the focal firmââ¬â¢s situation. Initially, you should become familiar with the focal firmââ¬â¢s general situation (for example, who, what, how, where and when). Thorough familiarisation demands appreciation of the nuances, as well as the major issues, in the case. Gaining familiarity with a situation requires you to study several situational levels, including interactions between and among individuals within groups, business units, the corporate office, the local community and the society at large. Recognising relationships within and among levels facilitates a more thorough understanding of the specific case situation. It is also important that you evaluate information on a continuum of certainty. Information that is verifiable by several sources and judged along similar dimensions can be classified as a fact. Information representing someoneââ¬â¢s perceptual judgement of a particular situation is referred to as an inference. Information gleaned from a situation that is not verifiable is classified as speculation. Finally, information that is independent of verifiable sources and arises through individual or group discussion is an assumption. Obviously, case analysts and organisational decision makers prefer having access to facts over inferences, speculations and assumptions. Personal feelings, judgements and opinions evolve when youà are analysing a case. It is important to be aware of your own feelings about the case and to evaluate the accuracy of perceived ââ¬Ëfactsââ¬â¢ to ensure that the objectivity of your work is maximised. Conducting the analysis The fourth step of effective case analysis is concerned with acquiring a systematic understanding of a situation. Occasionally cases are analysed in a less-thanthorough manner. Such analyses may be a product of a busy schedule or of the difficulty and complexity of the issues described in a particular case. Sometimes you will face pressures on your limited amounts of time and may believe that you can understand the situation described in a case without systematic analysis of all the facts. However, experience shows that familiarity with a caseââ¬â¢s facts is a necessary, but insufficient, step in the development of effective solutions ââ¬â solutions that can enhance a firmââ¬â¢s strategic competitiveness. In fact, a lessthan-thorough analysis typically results in an emphasis on symptoms, rather than on problems and their causes. To analyse a case effectively, you should be sceptical of quick or easy approaches and answers. A systematic analysis helps you to understand a situation and determine what can work and probably what will not work. Key linkages and underlying causal networks based on the history of the firm become apparent. In this way, you can separate causal networks from symptoms. Also, because the quality of a case analysis depends on applying appropriate tools, it is important that you use the ideas, models and theories that seem to be useful for evaluating and solving individual and unique situations. As you consider facts and symptoms, a useful Recognising symptoms. Recognition of symptoms is the second step of an effective case analysis process. A symptom is an indication that something is not as you or someone else thinks it should be. You may be tempted to correct the symptoms instead of searching for true problems. True problems are the conditions or situations requiring solution before the performance of an organisation, business unit or individual can improve. Identifying and listing symptoms early in the case analysis process tends to reduce the temptation to label symptoms as problems. The focus of your analysis should be on the actualà causes of a problem, rather than on its symptoms. Thus, it is important to remember that symptoms are indicators of problems; subsequent work facilitates discovery of critical causes of problems that your case recommendations must address. Introduction Preparing an effective case analysis theory may become apparent. Of course, having familiarity with conceptual models may be important in the effective analysis of a situation. Successful students and successful organisational strategists add to their intellectual tool kits on a continual basis. What to expect from in-class case discussions Classroom discussions of cases differ significantly from lectures. The case method calls for instructors to guide the discussion, encourage student participation and solicit alternative views. When alternative views are not forthcoming, instructors typically adopt one view so that students can be challenged to respond to it thoughtfully. Often studentsââ¬â¢ work is evaluated in terms of both the quantity and the quality of their contributions to in-class case discussions. Students benefit by having their views judged against those of their peers and by responding to challenges by other class members and/or the instructor. During case discussions, instructors listen, question and probe to extend the analysis of case issues. In the course of these actions, peers or the instructor may challenge an individualââ¬â¢s views and the validity of alternative perspectives that have been expressed. These challenges are offered in a constructive manner; their intent is to help students develop their analytical and communication skills. Instructors should encourage students to be innovative and original in the development and presentation of their ideas. Over the course of an individual discussion, students can develop a more complex view of the case, benefiting from the diverse inputs of their peers and instructor. Among other benefits, experience with multiple-case discussions should help students to increase their knowledge of the advantages and disadvantages of group decision-making processes. Student peers as well as the instructor value comments that contribute to the discussion. To offer relevant contributions, you areà encouraged to use independent thought and, through discussions with your peers outside of class, to refine your thinking. We also encourage you to avoid using ââ¬ËI thinkââ¬â¢, ââ¬ËI believeââ¬â¢ and ââ¬ËI feelââ¬â¢ to discuss your inputs to a case analysis process. Instead, consider using a less emotion-laden phrase, such as ââ¬ËMy analysis showsââ¬â¢. This highlights the logical nature of the approach you have taken to complete the six steps of an effective case analysis process. When preparing for an in-class case discussion, you should plan to use the case data to explain your assessment of the situation. Assume that your peers and instructor know the case facts. In addition, it is good practice to prepare notes before class discussions and use them as you explain your view. Effective notes signal to classmates and the instructor that you are prepared to engage in a thorough discussion of a case. Moreover, C-7 Making the diagnosis The fifth step of effective case analysis ââ¬â diagnosis ââ¬â is the process of identifying and clarifying the roots of the problems by comparing goals with facts. In this step, it is useful to search for predicaments. Predicaments are situations in which goals do not fit with known facts. When you evaluate the actual performance of an organisation, business unit or individual, you may identify over- or underachievement (relative to established goals). Of course, single-problem situations are rare. Accordingly, you should recognise that the case situations you study probably will be complex in nature. Effective diagnosis requires you to determine the problems affecting longer-term performance and those requiring immediate handling. Understanding these issues will aid your efforts to prioritise problems and predicaments, given available resources and existing constraints. Doing the action planning The final step of an effective case analysis process is called action planning. Action planning is the process of identifying appropriate alternative actions. In the action planning step, you select the criteria you will use to evaluate the identified alternatives. You may derive these criteria from the analyses; typically, they are related to key strategic situations facing the focal organisation. Furthermore, it is important that you prioritise these criteria to ensure a rational and effective evaluation of alternative courses of action. Typically, managers ââ¬Ësatisficeââ¬â¢ when selecting courses of action; that is, they find acceptable courses of action that meet most of the chosen evaluation criteria. A rule of thumb that has proved valuable to strategic decision makers is to select an alternative that leaves other plausible alternatives available if the one selected fails. Once you have selected the best alternative, you must specify an implementation plan. Developing an implementation plan serves as a reality check on the feasibility of your alternatives. Thus, it is important that you give thoughtful consideration to all issues associated with the implementation of the selected alternatives. Introduction Preparing an effective case analysis Exhibit 3 | Types of thinking in case preparation: Analysis and synthesis C-8 125 000 Sources: Income figures are approximate and based on A. Chatterjee, 1998, ââ¬ËMarketing to the superrichââ¬â¢, Business Today (Living Media India Ltd), 22 April; W. Berryman and J. McManus, 1998, ââ¬ËIndia: Turning the elephant economyââ¬â¢, Independent Business Weekly, 24 June. offered spicier sauces, such as McMasala and McImli (made from tamarind). Other elements of the menu, such as chicken nuggets, fillet fish sandwiches, fries, sodas and milkshakes, were in common with the rest of the McDonaldââ¬â¢s system. In 1998, McDonaldââ¬â¢s India set up a menu development team to collect consumer feedback. Subsequently, the team came up with its menu vision, and new products since then have been based on this vision. The adaptation of the strategy went well beyond the menu, encompassing many aspects of the restaurant management system. Two different menu boards were displayed inà each restaurant ââ¬â green for vegetarian products and purple for non-vegetarian products. Behind the counter, restaurant kitchens had separate, dedicated preparation areas for the meat and non-meat products. The kitchen crew (in charge of cooking) had different uniforms to distinguish their roles and did not work at the vegetarian and non-vegetarian stations on the same day, thus ensuring clear segregation. The wrapping of vegetarian and non-vegetarian food took place separately. These extra steps were taken to assure Indian customers of the wholesomeness of both products and their preparation. To convince Indian customers that the company would not serve beef and would respect the culinary habits of its clientele, McDonaldââ¬â¢s printed brochures explaining all these steps and took customers on kitchen tours. McDonaldââ¬â¢s positioned itself as a family restaurant. The average price of a ââ¬ËComboââ¬â¢ meal, which included burger, fries and Coke, varied from Rs 76 for a vegetarian meal to Rs 88 for a Maharaja Mac meal. This could be compared with KFC meal prices at Rs 59 (Crispy Burger, regular fries and large Pepsi) and Rs 79 (KFC Chicken, Colonel Burger and regular Pepsi). McDonaldââ¬â¢s Happy Meal, which included a complimentary toy, was priced at Rs 46. The prices in India were lower than in Sri Lanka or Pakistan, and even the price of the Maharaja Mac was 50 per cent less than an equivalent product in the United States. To fight its premium image among the public, the company undertook selective price cutting and ran some periodic promotions. In February 1999, the company was offering ââ¬Ëeconomealsââ¬â¢ for as low as Rs 29. The company reduced the price of vegetable nuggets from Rs 29 to Rs 19 and that of its soft-serve ice-cream cone from Rs 16 to Rs 7. Apparently, this still afforded McDonaldââ¬â¢s a healthy margin (40 per cent for cones). As Vikram Bakshi, explained, ââ¬ËI will never become unaffordable, as I will not then be able to build up volumes. ââ¬â¢ The lower price could be attributed to two factors: the pricing strategies of MNC rivals as well as mid-range local restaurants, and the development of a local (low-cost) supply chain. McDonaldââ¬â¢s pricing strategies, as well as special promotions, were influenced by rivals. In February 1999, several competitors were running special promotions, with KFC offering a meal inclusive of chicken, rice and gravy for Rs 39. For Rs 350, Pizza Hut was offering a whole family meal, including two medium pizzas, bread and Pepsi. Wimpyââ¬â¢s was offering Case 8 McDonaldââ¬â¢s expansion strategies in India mega meals at Rs 35. A typical vegetarian ââ¬Ëset mealââ¬â¢, or ââ¬Ëthaliââ¬â¢ (which included Indian breads, rice, vegetables and yogurt) at a mid-range restaurant cost around Rs 50, which was considerably lower than a McDonaldââ¬â¢s meal. Some analysts believed that that by introducing loss leaders (for example, cones), McDonaldââ¬â¢s wanted to highlight good value for all its products. Whether customers attracted by special promotions pay repeat visits to McDonaldââ¬â¢s remains to be seen. In October 2000, the company introduced two new Indianised products to its menu ââ¬â the Chicken McGrill and the Veg Pizza McPuff. At that point in time, 75 per cent of the menu in India was unique ââ¬â that is, different from the rest of the McDonaldââ¬â¢s system. The Chicken McGrill had a grilled chicken patty topped with onions and mint sauce, to give it an Indian flavour. The Veg Pizza was a takeoff on the popular Indian samosa (potato-based curry puff) with differences in shape (rectangular) and stuffing (capsicum, onions and Mozarella cheese with tomato sauce). In keeping with the low pricing strategy in India, these items were priced at Rs 25 and Rs 16, respectively. With its value pricing and localised menu, McDonaldââ¬â¢s had attracted some loyal customers. One such customer said, ââ¬ËA normal kebab, with all the trimmings, at a regular restaurant would cost more than Rs 25 and if the new McGrill is giving us a similar satisfaction with its mint chutney (sauce), then weââ¬â¢d rather eat in a lively McDonaldââ¬â¢s outlet than sitting in a cramped car on the road. ââ¬â¢ Some elements of the promotional strategy remained the same as in other parts of the world. One instance of this included the emphasis on attracting children. A Happy Meal film was consistently shown on the Cartoon Network and the Zee (a local channel) Disney Hour. McDonaldââ¬â¢s also teamed up with Delhi Traffic Police and the Delhi Fire Service to highlight safety issues, again trying to create goodwill among schoolchildren. In October 1999, in conjunction with The Walt Disney Company and UNESCO, McDonaldââ¬â¢s launched a search for Millennium Dreamers. The program would bring together 2 000 young people from around the globe who had made a positive and significant impact on their communities. Based on the number of its outlets, India was allocated two representatives. By June 2000, the company had started rolling out its first national campaign, as it was expanding beyond Mumbai and New Delhi. The campaign, budgeted at Rs 100 million, was expected to highlight (in phased order) the brand (the experience that there is something special about McDonaldââ¬â¢s), food quality and variety. The company also ran special promotions during festivals, and ââ¬Ëvegetarianââ¬â¢ days, and was even developing garlicfree sauces to bring in ââ¬Ëhard-coreââ¬â¢ vegetarian traffic. In terms of the selection of cities, McDonaldââ¬â¢s followed the same strategy in India as in the rest of the world. Its initial focus on Mumbai and Delhi was driven by the following factors: they were the two largest cities in India; their citizens enjoyed relatively high income levels compared to the rest of the country; and they were exposed to foreign food and culture. After establishing a presence in the leading cities, McDonaldââ¬â¢s then moved to smaller satellite towns near the metropolitan cities (for example, from Delhi to Gurgaon and Noida, both suburbs of Delhi, and from Mumbai to Pune). McDonaldââ¬â¢s often found that there were positive spillover effects, in terms of its reputation, from the metropolitan cities to the satellite towns. In Jaipur, the company was hoping to attract foreign tourists. C-125 Developing the supply chain McDonaldââ¬â¢s search for Indian suppliers started as early as 1991. Its initial challenge was to develop local suppliers who could deliver quality raw materials, regularly and on schedule. In the five-and-a-half years until start-up, McDonaldââ¬â¢s spent as much as Rs 500 million (US$12. 8 million) to set up a supply network, distribution centres and logistics support. By mid-2000, some estimates placed the total investment in the supply chain at almost Rs 3 billion. Local suppliers, Exhibit 6 | McDonaldââ¬â¢s supply chain in India Phillaur (sauces) Dehradun (lettuce) Nainital (lettuce) Taloja (veg. nuggets) Thane Pune (lettuce) Ooââ¬â¢ty (lettuce) Baramati (cheese) Hyderabad (mutton patties) Venkatapur (pickles) Cochin Supplier locations Distribution centres Case 8 McDonaldââ¬â¢s expansion strategies in India distributors and joint venture partners and employees had to match the restaurant chainââ¬â¢s quality and hygiene standards before they became part of its system. McDonaldââ¬â¢s experience in identifying and cultivating the supplier of lettuce provided an excellent illustration of the difficulties involved. In 1991, hardly any iceberg lettuce was grown in India, except for a small quantity grown around Delhi during the winter months. McDonaldââ¬â¢s identified a lettuce supplier (Mangesh Kumar from Ootacamund in Tamilnadu, a southern state) and helped him in a broad range of activities, from seed selection to advice on farming practices. In the case of several other suppliers, such as Cremica Industries which supplied the sesame seed buns, McDonaldââ¬â¢s helped them to gain access to foreign technology. In another instance, it encouraged Dynamix, the supplier of cheese, to establish a program for milk procurement by investing in bulk milk collection and chilling centres. This, in turn, led to higher milk yields and overall collections, as well as to an improvement in milk quality. McDonaldââ¬â¢s ended up with a geographically diverse sourcing network, with buns coming from northern India, chicken and cheese from western India, and lettuce and pickles from southern India. There were as many as 40 suppliers in the companyââ¬â¢s supply chain. (See Exhibit 6 for McDonaldââ¬â¢s supply chain. ) A dedicated distribution system was established to match the suppliersââ¬â¢ production and delivery schedules with the restaurantââ¬â¢s needs. The first two centralised distribution centres were set up near Mumbai and at Cochin (in the southernmost part of India) in joint ventures with two local retailers, both of whom had to learn from international distributors of McDonaldââ¬â¢s products how the restaurant chain handled distribution worldwide and, especially, how to enhance the quality of storage operations. The company estimated that each distribution centre could service about 25 outlets. McDonaldââ¬â¢s strove to keep the storage volumes of products high in order to exploit all possible economies of scale. The distribution centres were also expected to maintain inventory records and to interact with suppliers and the logistics firm to ensure that their freezers were well stocked. Said Amit Jatia, ââ¬ËThe most important part of our operations was the development of a cold chain [the process of procurement, warehousing, transportation and retailing of food products under controlled temperatures]. There is practically no need for a knife in any restaurant. All the chopping and food processing is done in the plants. Only the actual cooking takes place in the restaurants. ââ¬â¢ Even with the suppliers and distribution system in place, McDonaldââ¬â¢s needed a distribution link to move raw materials to its restaurants. Logistics management was contracted out to AFL Logistics ââ¬â itself a 50:50 joint venture between Air Freight (a Mumbai-based firm) and FX Coughlin of the United States, McDonaldââ¬â¢s international logistics provider. AFL logistics was responsible for the temperature-controlled movement of all products (by rail, road or air, as appropriate) from individ.
Wednesday, January 22, 2020
physics essay :: essays research papers
Whatââ¬â¢s wrong with the Detroit Lions? à à à à à à à à à à It is obvious to me that the laws of physics can be applied to the game of football. However, The Detroit Lions may be unaware of this fact. With there current 0-12 record they are on a losing streak that could be placed in the record books. No team has ever lost every single football of their whole season. What an embarrassing way to be placed in the record books. Maybe if they looked at some of the laws of physics they could win a game. à à à à à à à à à à The passing game for the lions is one area that can be examined. Quarterback Charlie Batch has one of the lowest ratings in the league. He completes a little under 60% of his passes. His average passing yardage is approximately ten yards. Using the knowledge of physics to examine the projectile motion we can help Charlie complete more passes. à à à à à Letââ¬â¢s look at what we know: à à à à à 1. Charlie is about 2 meters tall. à à à à à 2. His average pass is ten yards or 9 meters. à à à à à 3. Heââ¬â¢s throwing with parabolic trajectory. à à à à à 4. We will use the equations: à à à à à à à à à à The velocity in the horizontal direction (Vx)= The initial velocity (Vi) cos (the angle) à à à à à à à à à à The velocity in the vertical direction (Vy)= The initial velocity (Vi) sin (the angle) à à à à à à à à à à The distance in the horizontal direction (x)= The velocity in the à à à à à à à à à à à à à à à à à à à à à à à à à horizontal direction (Vx) multiplied by The time (t). à à à à à à à à à à The gravity is always equal to -9.8m/s squared. à à à à à à à à à à From the equations we can say that the initial velocity could be Charlieââ¬â¢s problem. Say Charlie always passes with an angle of 20 degrees so that it isnââ¬â¢t easy for the other team to intercept the pass. This kind of pass would usually takes 2 seconds to get the receiver. This means that Charlieââ¬â¢s average pass of 9 meters needs and initial velocity of 11m/s to get to the receiver. If any of these things donââ¬â¢t work out, or say, Charlie changes his passing angle, the pass will probably be incomplete. à à à à à à à à à à Kicking the football can also be an aspect of the game that could improve for the lions. Two weeks ago, Jason Hanson missed 3 field goals. Kicking field goals can be examined from a physics perspective. The football will follow the same parabolic trajectory as passing. à à à à à à à à à à Using the Same Equations we can determine the initial velocity needed to make his average 23 meter kick. He usually kicks with an average 40 degree angle. Also it takes 3 seconds for the kick to go threw the uprights.
Tuesday, January 14, 2020
Marketing Principles Innocent Smoothies: STP Essay
Segmentation, Targeting, Positioning Positioning According to Kotler and Keller (2006), placing the product in a position where it is in demand, attractive and unique to the customer in relation to the products of its competitors is known as market positioning. Innocent has a reputable stance in the market, being known for its image of good will and helpfulness. From the companyââ¬â¢s contributions to charity to the fun, lighthearted word choice of their productââ¬â¢s labels, Innocent successfully portrays itself as being a brand which above all, wishes good health for the consumers of their smoothies. The reputation which Innocent Smoothies holds is thanks to the values upon which the company was first established. Head of Communications for Innocent Drinks, Charlotte Rawlins, stated that ââ¬Å"You have to build from your principles and make sure thereââ¬â¢s a good product at the heart of it (and) if thatââ¬â¢s the case, a good reality and image will followâ⬠. A wide variety of product characteristics have ensured that this image of Innocent Drinks is preserved. 100% recycled bottles, donating to their own charity foundation, introducing ââ¬Ëkids packsââ¬â¢, ensuring their product has health benefits such as contributing to peoplesââ¬â¢ 5-a-day, jokes and heart-warming messages on their packagingâ⬠¦even their innocently drawn logo of a somewhat juvenile drawing of a smiley face contribute to giving the impression that Innocent Drinks are as Innocent as their companyââ¬â¢s name. (Need references from partner). Innocent is rated as the most environmentally concerned company. Tropicana is next in line. Consumers that buy smoothies on a regular basis (once a week) and consumers that buy smoothies very rarely both agree on the fact that Innocentââ¬â¢s work ethics are above those of its competitors. Also, even though Innocent is the most expensive out of its main competitors, 69% of respondents have said that Innocent smoothies are worth every penny. Nevertheless, Tropicana had a 73% rate, own brands had a 65%, 42% for Happy Monkey and 29% for Coldpress. Segmentation/Targeting The smoothie market is divided into varying groups of consumers, which all differ in characteristics, behavior or needs. These different groups might seek different products of the marketing mix. This is known as market segmentation (Kotler and Keller, 2006). Innocent targets people that are health conscious, since their smoothies have no added sugar and are made 100% from fruits. They do not have any sort of colourings, flavourings or genetically modified products. Another group of people that Innocent smoothies are aimed at is time-strained people or workers, this being because of the practicality of the product. It is not only healthy, small and filling, but contributes to oneââ¬â¢s 5-a-day fruit and veggie count. By having one small 250 ml smoothie, one is already having 2 of their 5-a-day. This is easy for those who have difficult times getting their diets balanced with their work. A third group of buyers that Innocent attracts are parents. Kidsââ¬â¢ diets are extremely important while growing up and a smoothie is always a more appealing option to a young one than a piece of fruit. Innocent is a better option in every way than a fizzy soft drink which probably has no nutritional value and more sugar. Geographically, Innocent has expanded from a small stand at a concert in London to having a presence in France, Austria, Ireland, Sweden, Belgium, Switzerland and Denmark. Demographically, Innocent has focused on young kids in an essential growth stage of their lives all the way up to mid-age men and women workers who struggle to maintain a healthy and balanced diet. People with active lifestyles tend to consume this type of product more since it offers a trouble-free on-the-go option.
Monday, January 6, 2020
Girl Gangs and the Female Crime Wave in America Essay
Starting in the 1980s, reports of female involvement in gangs, drug sales, and violence began to surface as a serious problem in America. To support claims of increased female delinquency, reporters and scholars often cite crime statistics or anecdotes from field studies. The reasons they give to explain this female crime wave generally fall into one of two categories: drugs as a means for economic success the idea that the increased availability of crack cocaine provides economic means to poverty-ridden women suffering from the effects of urbanization and deindustrializationand social movements the idea that female ââ¬Å"liberationâ⬠has hit the streets. Statistics on female crime and gang involvement may leave the public with little reasonâ⬠¦show more contentâ⬠¦Theyââ¬â¢re becoming much more autonomous.â⬠Coinciding with the notion of female liberation and increased equality in other parts of society, the media have often used the concept of ââ¬Å"liberationâ⬠to explain the rise in female gang involvement (Miller 4; Pearson). The liberation hypothesis as an explanation for female gang involvement and delinquency is rooted in scholarly thinking. Freda Adler, author of Sisters in Crime, says, ââ¬Å"In the same way that women are demanding equal opportunity in fields of legitimate endeavor, a similar number of determined women are forcing their way into the world of major crimesâ⬠(13). Economic factors are also cited as reasons for increased gang involvement. Arguing that ââ¬Å"a new attitude of female criminal independence is emergingâ⬠and that the ââ¬Å"male-female gang relationship is also being altered,â⬠scholars like Taylor claim that an influx of crack cocaine in the mid 1980s, during a time of deindustrialization and increased poverty, provided females with incentive to take advantage of ââ¬Å"gender-neutralâ⬠employment opportunities on the streetââ¬âand continues to do so. He says, ââ¬Å"The social structure and economic plight of Detroit and other cities play a signi ficant part inShow MoreRelatedAn Increasing Crime Statistic In The United States Is A1120 Words à |à 5 Pagesincreasing crime statistic in the United States is a lot of violence by young gangs. In this case, young gangs tend to kill other young people in a large percentage of incidents these juvenile killers belong to young gangs. Young gangs band together for various reasons and get into trouble with the law are certainly not new in America. 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